Exchanges or Store Credit

 

Z&L Europe Return & Exchange Policy

Because love isn’t always written in labels—let’s make it easy.

1. Not quite in love?

If something doesn’t spark joy, you’ve got 7 business days from your delivery date to request a return or exchange. Drop us an email at communication@zleurope.com with:

  • Your order number

  • The item name(s) you’d like to return or exchange

  • Why it’s not a match

We’ll get back to you within 24 hours with the next steps.

2. Our return vibe:

Returns are accepted only in exchange for a gift card or a new style swap. Please note, items must be:

  • Unworn and in their original condition

  • With all tags still attached

  • Spotless, scent‑free, and in perfect shape

  • Not jewelry (sadly, those are non‑returnable)

  • Accompanied by your receipt or proof of purchase

  • Final Sale Items cannot be returned

3. Exchange shipping & timeline:

  • Exchanges are limited to one per order. 

  • Restocking fees may apply depending on the item.

  • Allow about 10 days for both exchange processing and shipping.

4. International orders—handle with care:

Orders shipped outside the U.S. are Final Sale—no returns or exchanges.

5. Received a Not-So-Perfect item?

If your piece arrives damaged or faulty (think broken seams or unraveled threads), reach out within 7 business days with the deets. We'll either send a replacement or, if you'd rather, issue a gift card.

6. Keep your proof-of-return:

Hold onto your return tracking info—it keeps everything flowing smoothly and safely. Please note: original shipping fees are never refundable.

7. Oops… lost in transit?

We’re not responsible for lost, misplaced, or stolen packages, or any customs hiccups—or if the address you gave us has a typo. So, double-check before you ship!