Placing an order is easy! Simply browse our website, select the items you love, choose your size, and click the "Add to Cart" button. Then, proceed to checkout and follow the instructions to complete your purchase.

We accept major credit cards (Visa, MasterCard, American Express), Shop Pay and other secure online payment methods. You can select your preferred option during the checkout process.

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

Orders over $100 will automatically qualify for free ground shipping. For orders under $100, shipping costs will be calculated during the checkout process (based on shipping address).

Items ship via UPS and usually arrive within 3-7 business days. In most cases, expedited shipping options may be selected at an additional cost.

Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if we ship to your country. Please note that additional customs fees or taxes may apply, which are the responsibility of the customer.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of receiving it for a refund or exchange, the product must be unused and with its label. Please refer to our Returns & Exchanges page for detailed instructions.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

Yes, we provide detailed size charts for each product to help you find the perfect fit. You can find the size guide link on the product page.

We aim to process orders quickly, but if you need to make changes, please contact our customer support as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

We make every effort to display the colors of our products as accurately as possible. However, please note that colors may appear slightly different due to variations in computer monitors and lighting conditions.

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us by email at communication@zleurope.com or through our whatsapp 786-608-9921. We strive to respond to all inquiries within 24 hours.

We encourage our customers to contact us before making a return to avoid inconveniences in the refund/exchange process.

Our policy lasts 30 days. If 30 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including original tags. Jewelry can not be return.

To complete your return, we require a receipt or proof of purchase.

We are not responsible for any items that are returned to us by mistake.

• International Returns (if applicable)

We do not offer an exchange for orders from outside of the USA. If you would like a different size or color, please return your unwanted item for a refund and place a new order.

• Refunds (if applicable)
  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not offer refunds for jewelry items.

• Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at communication@zleurope.com.

• Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

• Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at retail@zleurope.com and send your item to: 104 NE 22ST MIAMI Florida US 33137.

To return your product, you should mail your product to: 104 NE 22ST MIAMI Florida US 33137

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.